Pentagram - Cloud Telephony
Cloud Telephony

Flexible Voice Communications in the Cloud.

Cloud telephony solutions designed to support modern workforces through cloud-hosted voice services. Pentagram allows organisations to manage business communications without on-premise infrastructure—supporting more flexible, scalable and continuous operations.

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Paperwork with fully digital onboarding
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Cloud-based telephony platform for voice services
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Service availability supported by cloud resilience
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Central dashboard for call management and reporting

Cloud Telephony Built for Modern Working

As more organisations move toward hybrid and remote working models, traditional on-site phone systems can limit flexibility and increase management overhead. Cloud telephony removes dependency on physical infrastructure while maintaining professional voice communications.

Pentagram provides cloud telephony solutions that combine VoIP calling, inbound number management and advanced call handling features. Our services are delivered through a cloud-hosted platform so users can access business telephony from multiple devices while you maintain centralised control.

Scalable and Unified Cloud-Based Calling

Cloud telephony solutions are designed to support consistent communication across locations, devices, and teams without complex deployment.

By hosting voice services in the cloud, organisations can adapt communications as requirements change while simplifying management.

Multi-Device Access

Use desk phones, softphones, or mobile applications for consistent voice access.

Advanced Call Handling

Support call routing, auto-attendants, voicemail, call forwarding, and call queues.

Number Flexibility

Use geographic or non-geographic numbers to support branding and national presence.

System & Analytics Integration

Integrate with CRM systems and access call data for reporting and insights.

Cloud-Hosted Architecture

Reduce reliance on on-site infrastructure while supporting business continuity.

Why Pentagram

Pentagram helps organisations transition to cloud telephony smoothly by delivering solutions that are easy to manage, adapt and scale.

Businesses can centralise voice services in the cloud through our solution. We provide structured configuration and support so you can reduce IT complexity, improve accessibility for users and maintain reliable communication across locations. This approach lets you modernise voice services while maintaining control and consistency.

Security & Access Controls

Cloud telephony includes essential controls to protect voice traffic, user access, and system configuration.

Security measures are designed to safeguard communications while supporting flexible access across devices and locations.

Secure Call Transmission

Support encrypted voice communications where required.

User & Permission Management

Control access to extensions, features, and administrative functions.

Operational Continuity

Maintain service availability through cloud-based resilience.

Secure cloud telephony and access controls
Modern workforce and cloud communications

Additional Capabilities for Cloud Communications

Cloud telephony can support broader communication and management requirements.

Remote System Administration

Configure users, features, and numbers from a central interface.

Integration with Business Tools

Connect telephony with collaboration platforms and enterprise systems.

Support for Distributed Teams

Maintain consistent calling experiences across locations.

Future-Ready Architecture

Adapt services as communication needs evolve.

FAQs

What is cloud telephony? +
Cloud telephony is a phone system hosted in the cloud. It allows organisations to make and receive business calls without installing on-premise hardware.
How do users access cloud telephony services? +
Users can access Pentagram’s cloud telephony services through desk phones, softphones or mobile applications.
Can cloud telephony support remote and hybrid teams? +
Yes. Cloud telephony supports remote and hybrid teams and is designed so users in different locations can communicate seamlessly.
What happens if an office location loses internet connectivity? +
If an office loses internet connectivity, calls can be redirected to alternative devices or locations. Because the system is hosted in the cloud, availability can be maintained even when a specific site has issues.
Can existing phone numbers be retained? +
In most cases, existing geographic or non-geographic numbers can be ported into a cloud telephony platform, reducing disruption during migration.
How is cloud telephony managed day to day? +
Administrators manage users, numbers, call flows, and features through a web-based portal, without on-site configuration or specialist hardware access.

Ready to Move Your Telephony to the Cloud?

Work with Pentagram to design a cloud telephony solution that supports flexible working, reliable communications, and simplified management.

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